Customer Service Executive
📍 Based at David Hathaway part of the Kinaxia Group
💼 Full Time | Permanent Role
Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?
We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.
At Kinaxia , we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.
🌟 Why You'll Love Working With Us
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Be the voice of the business and make a real difference to our customers' experience.
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Join a supportive, friendly team where collaboration and respect matter.
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Develop your skills with access to ongoing training and personal growth opportunities.
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Work in a company that values loyalty, innovation, and people just like you.
🧩 What You’ll Be Doing
You’ll play a key role in keeping our customers happy and our operations running smoothly:
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📲 Use our CRM system (Sage) to stay on top of all customer communication and resolve any queries or complaints with professionalism and care.
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🎯 Make sure every interaction reflects our high service standards — accurate, timely, and friendly.
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📅 Coordinate delivery bookings and keep customers updated on any changes — keeping everything on track and stress-free.
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🤝 Build strong working relationships with your colleagues across the business — we work as One Team.
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📊 Provide accurate quotes and keep internal systems (Stirling, Contrado) up-to-date and organised.
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💡 Spot opportunities to add value and make continuous improvements.
💡 What You’ll Bring to the Team
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A natural flair for customer service — you genuinely enjoy helping people.
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Excellent communication skills — clear, professional and friendly.
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Strong attention to detail — you pride yourself on getting it right the first time.
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Ability to stay calm under pressure and juggle multiple tasks with a smile.
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Confidence using CRM systems (Sage is a plus!) and logistics software like Stirling or Contrado.
🎓 Qualifications & Experience
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GCSEs A–C (or equivalent) in English and Maths.
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Previous experience in a customer service or account management role.
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Experience within transport, warehousing or logistics is a bonus — but not essential.
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A genuine team player with the drive to learn and grow.
🚀 You’ll Thrive Here If You Are...
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Curious and eager to improve.
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Resilient when challenges arise.
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Customer-focused and proud to represent a business.
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Someone who takes ownership and gets things done.
Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.
