Kinaxia is looking to recruit an experienced and motivated Transport Planner to join our busy transport operation in Norwich. This is an excellent opportunity for someone who thrives in a fast-paced logistics environment and is passionate about delivering outstanding customer service while planning efficient and cost-effective transport solutions.

As a Transport Planner, you will play a key role in ensuring the smooth day-to-day operation of our fleet by planning and coordinating collections and deliveries, maximising vehicle utilisation, and maintaining high service standards for our customers.

What We Offer

• Permanent, full-time position
• Monday to Friday working pattern (9:00am – 6:00pm), with a degree of flexibility against business needs
• Life Assurance
• Company Pension Scheme
• Full Uniform and PPE provided
• Free onsite parking
• Employee Assistance Programme
• Loyalty Awards recognising 5, 10, 15, 20, 30 and 40 years of service
• Employee discounts across a wide range of leading brands, including shopping, travel, motoring and days out

Key Responsibilities

• Plan and execute daily collection and delivery schedules using the most efficient and cost-effective methods.
• Maximise fleet utilisation by allocating drivers, vehicles and trailers effectively while meeting customer requirements.
• Use Transport Management Systems (TMS), customer portals and internal IT systems to manage transport operations efficiently.
• Liaise closely with the Workshop to ensure vehicle and trailer availability, incorporating maintenance schedules into operational plans.
• Communicate daily transport plans clearly to drivers and the wider transport team to ensure efficient execution.
• Manage staffing levels, including agency drivers where required, to ensure customer commitments are consistently met.
• Build strong relationships with customers, communicating proactively regarding schedules, delays and operational updates.
• Plan and coordinate next-day operations, process customer bookings and provide transport quotations where required.
• Support colleagues through cross-training and provide operational cover when necessary.
• Identify opportunities to improve operational efficiency and contribute to continuous improvement initiatives.
• Maintain high standards of housekeeping and comply with all Health & Safety policies and procedures.

About You

We're looking for someone who has:

• Previous experience in a Transport Planner or similar logistics planning role.
• Good knowledge of UK road transport legislation, including:
• Driver Hours and Working Time Regulations
• EU/UK Tachograph Rules
• Highway Code
• Road Transport Regulations
• Experience using Transport Management Systems (TMS).
• Excellent geographical knowledge of the UK road network.
• Strong organisational and problem-solving skills.
• The ability to prioritise workloads and work effectively under pressure.
• Excellent communication skills with both customers and colleagues.
• A proactive attitude with a focus on delivering exceptional customer service.

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