Customer Service Executive
📍 Based at David Hathaway part of the Kinaxia Group
💼 Full Time | Permanent Role
Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?
We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.
At Kinaxia, we don’t just move goods — we move with purpose. We're proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.
🌟 Why You'll Love Working With Us
- Be the voice of the business and make a real difference to our customers' experience.
- Join a supportive, friendly team where collaboration and respect matter.
- Develop your skills with access to ongoing training and personal growth opportunities.
- Work in a company that values loyalty, innovation, and people just like you.
🧩 What You’ll Be Doing
You’ll play a key role in keeping our customers happy and our operations running smoothly:
- Use phones and emails to communicate with customers to communicate any issues or to celebrate some good news.
- 🎯 Make sure every interaction reflects our high service standards — accurate, timely, and friendly.
- 📅 Book in deliveries and keep customers updated on any changes — keeping everything on track and stress-free.
- 🤝 Build strong working relationships with your colleagues across the business — we work as One Team.
- 🎯Track and trace deliveries and keep customers up to date on any issues throughout the day.
- 📅Use simple KPI excel spreadsheets to keep a log of all deliveries for selected customers for their viewing.
💡 What You’ll Bring to the Team
- A natural flair for customer service — you genuinely enjoy helping people.
- Excellent communication skills — clear, professional and friendly.
- Strong attention to detail — you pride yourself on getting it right the first time.
- Ability to stay calm under pressure and juggle multiple tasks with a smile.
🎓 Qualifications & Experience
- GCSEs in English and Maths.
- Previous experience in a customer service or account management role - desirable but certainly not essential.
- Experience within transport, warehousing or logistics is a bonus — but not essential.
- A genuine team player with the drive to learn and grow.
🚀 You’ll Thrive Here If You Are...
- Curious and eager to improve.
- Resilient when challenges arise.
- Customer-focused and proud to represent a business.
- Someone who takes ownership and gets things done.
Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.
